Warranty Information

Universal~Kidz Zone Playsystems, Inc. and Earthscapes Structures, warrants that the equipment sold will conform in kind and quality to the specifications listed in the Order Acknowledgement and will be free of defects in the workmanship or materials. The listed above further warrant: 

• Lifetime Warranty on all Earthscapes Structures 5" x 5" recycled post caps, posts, and stainless steel hardware against failure due to rust-through corrosion, deterioration, insect infestation, exposure to weather, or workmanship
• Limited 10 Year Warranty on all polyethylene components against structural failure due to deterioration defects in materials, or workmanship. This warranty excludes cosmetic issues.
• Limited 2 Year Warranty for structural failure of moving parts, swing seats, and any other product or part not covered by one of the above warranties. This warranty covers rust-through corrosion, exposure to UV rays, defects in materials and workmanship.  

The above warranties do not cover scratches, dents, marring, fading of colors and discoloration due to weathering, and are valid of the structures are erected in conformity with the layout plan and/or installation instructions furnished by the seller; have been maintained and inspected in accordance with the Seller's instructions and other normal and prudent practices; have been subjected to normal use for the purpose for which the goods were designed; have not been subjected to addition or substitution of parts; and have not been modified, altered, or repaired by persons other than the Seller's designees in any respect which, in the judgment of the Seller, affects the condition or operation of the structures.

All warranties commence on the Seller's invoice.

Should any failure to conform to the above express warranties appear within the applicable warranty period, Seller shall, upon being notified in writing promptly after the discovery of the defect and within the applicable warranty period, correct such non-conformity by issuing new parts. Replacement parts will be warranted for the remainder of the original warranty.

To make a calim, ssend your written statement of claim along with digital photos and original invoice number to: 

Universal~Kidz Zone Play Systems, Inc., Earthscapes Play Structures
P.O. Box 987 Somerset, Ky 42502
Office: 1-888-742-3700
Fax: (606)-676-8201